At Woofy Bloom, every piece is thoughtfully inspected and packed with care before it reaches you. We hope you and your companion love your order as much as we loved creating it.

Returns

We currently do not accept returns for change of mind, including if you:

• Ordered the wrong item or size.
• Changed your preference after placing your order.
• No longer require the item.
• We encourage you to review all product descriptions, measurements, and product photos carefully before placing your order. If you have any questions, we’re always happy to help before you purchase.

Exchanges

If you believe your item is defective, damaged upon arrival, or you have received an incorrect item, please contact us at hello@woofybloomsg.com within 7 days of receiving your order.

Please include:

• Your order number.
• A brief description of the issue.
• Clear photos or videos showing the defect or incorrect item.
  

Our team will review your request and respond as soon as possible.

Please do not return your item until we have confirmed that it is eligible for return and provided you with the return instructions. Items returned without prior approval may not be accepted.

Approved returned items must be:

• Unused and unwashed.
• In their original condition.
• Free from pet hair, stains, odours, or signs of wear.
• Returned with all original packaging, tags, and accessories.
  

Once we have received and inspected the returned item and confirmed that it meets the above conditions, eligible returns will be refunded in the form of Woofy Bloom Store Credit.

Store Credit will only be issued after the returned item has been received and verified to be in its original condition. If the returned item does not meet our return requirements, we reserve the right to decline the return and no Store Credit will be issued.

Store Credit

• Valid for 12 months from the date of issue.
• Non-transferable.
• Cannot be exchanged for cash or refunded.

Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive defective, damaged, or an incorrect item was sent:

• Silk Scrunchies
• Treat Pouches
• Placemats
• Sale, clearance, or promotional items.
  

Return Shipping

If the return is approved due to a manufacturing defect, a damaged item, or an error on our part, Woofy Bloom will cover the return shipping costs and the shipping cost of the replacement item.

For all other approved returns or exchanges, customers are responsible for the return shipping costs unless otherwise stated.

We recommend using a tracked shipping service, as Woofy Bloom is not responsible for returned parcels that are lost or damaged during transit.

Print Placement & Colour Variation

Each Woofy Bloom piece is individually crafted using patterned fabrics. As a result, print placement will naturally vary, making every piece uniquely yours.

Please note that colours may appear slightly different due to individual screen settings, lighting conditions, photography, and device displays. Such variations are considered normal and are not regarded as defects.

Damaged During Delivery

If your parcel arrives visibly damaged, we recommend taking photographs of the packaging before opening it whenever possible.

If an item inside is damaged, please contact us within 48 hours of delivery with clear photographs of both the packaging and the item so we can assist you promptly.

Contact Us

If you have any questions regarding your order or need assistance with an exchange or return request, please contact us at:
hello@woofybloomsg.com